How e-commerce chatbots help to drive more sales ?

9 Best Ecommerce Chatbot Examples from Successful Brands

ecommerce chatbot use cases

This chatbot asks a customer to take a video of their face and then matches them to the best makeup products. The car company Kia launched a really successful chatbot called Kian that helps customers receive information and choose the best car for them. Customers are able to get serviced in under 24 hours, without having to wait for a human rep on the phone or a live chat widget. They are also able to browse through a catalog and order the product using a chatbot.

  • Automating your marketing campaigns can free up time for your team to focus on other tasks.
  • If a customer is visiting your eCommerce store and is in a hurry, they want to get what they are looking for immediately.
  • They can also help fill in forms and provide information about government services.
  • Integrating an AI ChatBot with WordPress, a popular content management system, enables businesses to provide enhanced user experiences and valuable support.
  • AI enabled chatbots in the eCommerce industry are being the part of a wider transition to automate business processes and systems that support customer service.
  • Freshchat’s work with Delivery Hero helps the quick commerce company facilitate two-way messaging between its support team and riders.

Chatbots can intervene when a customer shows signs of abandoning their shopping cart. They can offer assistance, answer questions, and provide incentives, potentially persuading the customer to complete their purchase. This helps in reducing cart abandonment rates and increasing conversion rates, which are common challenges in ecommerce. Tidio’s AI chatbot is designed to make automated replies conversational and provide clear answers to questions. Chiefly, eCommerce AI chatbots operate based on interactions with previous website visitors and are trained based on those conversations.


There are multiple areas in the support process where a chatbot can prove to be useful for a business. In this section, we will cover some of those common chatbot use cases in the support process. While Insomnobot3000 might not be directly creating sales, it’s definitely driving brand awareness. Either way, the chatbot definitely engaged the British public, raised donations, and promoted the brand during it’s 6 week run.

ecommerce chatbot use cases

The goal is not only to provide automated responses but to standardize a series of interactions based on the different types of questions and needs that the customer may have. Such as the ability for bot builders to understand what works to increase customer conversions, increase the bot’s accuracy and create better user experiences. Dashbot is one the widely-known chatbot analytics tracking platforms and lets you track a wide range of metrics like retention, engagement conversational analytics and user behavior. These chatbots leverage machine learning to answer a wide range of questions and requests from users. Rule-based chatbots are great if customers are expected to have only a few simple queries that needs limited information.

Best chatbots for each use case

Your chatbot can engage customers at different stages of the buyer’s journey to promote special offers and increase conversions. Chatbots are most popular in healthcare compared to other industries. An AI-powered chatbot can save time in an industry where time is often literally a matter of life and death. Clinic or hospital contact centers don’t get overwhelmed with basic queries, and patients can get quick answers about topics that worry them.

Enhance Your Customer Interactions With AI-Powered Chatbots – CMSWire

Enhance Your Customer Interactions With AI-Powered Chatbots.

Posted: Fri, 18 Aug 2023 07:00:00 GMT [source]

One common usage of AI chatbots in conversational commerce is to provide a personalized experience to the customer. By analyzing user behavior and understanding their viewing and buying patterns, AI-powered chatbots can provide better-personalized recommendations and even solutions. Your customers have different needs and preferences, and you should meet them by offering them interactions on their preferred channel. If you try to set this up with human agents, it’ll be very expensive. With chatbots, though, it’s easy to create the same great customer experience on every channel, without breaking the bank. Businesses that use conversational AI chatbots as a part of their customer journey have reported a decrease[1] in wait time for their customers.

They can even consolidate the data and insights gathered to a live support agent for in-depth support. Customer engagement is an essential factor to reduce the bounce rate and capture the instance of a potential prospect. Chatbots have been an essential tool in facilitating the customer journey from viewing your page to buying your product or services. They can monitor your customer’s usage and keep acquiring and analyzing information to enhance the customer experience. With integrations and omnichannel approaches being made available, certain tasks can be accomplished easily and efficiently from one place. AI-powered chatbots can be used to place orders either from a chat window or through any social media or messaging platform and even process payments via them.

But, you should remember that bots are an addition to the mental health professionals, not a replacement for them. Imagine that a patient has some unusual symptoms and doesn’t know what’s wrong. Before they panic or call in to have a visit with you, they can go on your app and ask the chatbot for medical assistance. For example, if your patient is using the medication reminder already, you can add a symptom check for each of the reminders.

Chatbot templates

They can help you with anything, whether integrating a chatbot into an existing or new website. The manufacturer is having difficulties with assembly for one of your new products. Your team is experiencing a high volume of calls and service tickets early in the post-sales lifecycle. Chatbots have been around in some form for more than 50 years, but have evolved a lot since their inception. The chatbot’s humble beginnings stem from an attempt to satisfy the criterion of the Turing Test and prove the existence of artificial intelligence. When you hear the word “chatbot”, what’s the first thing that comes to mind?

ecommerce chatbot use cases

Using this tool, developers can track metrics like active users, sessions and user retention. Chatbots can keep track for inventory, letting you know what’s in and out of stock. Usually, personalization of offerings is based on factors like area, order history, browsing history and so on.

This means the agent will be able to jump on and have access to all of the important info from the get-go. Your customers will get an improved and more rapid level of services. Combine this with FAQs about any adjustments or service changes for a multi-pronged approach. Whether for impatience, anxiety, or actual issues, this leads to calls and messaging through digital channels at high volumes.

WhatsApp chatbots go a step further because they are not only able to react fast but also anywhere. A conversation that starts online can continue on WhatsApp as the customer leaves his/her desktop. Better yet, it happens in an environment where the user feels comfortable and which is significantly more stable and mobile-friendly than any other website or app bot.

Read more about here.

ecommerce chatbot use cases